Customer Service

We appreciate your feedback as we are constantly striving to deliver the best moviegoing experience for our guests. Please fill out the form below and one of our team members will assist you within 24-48 hours or feel free to contact us by phone at 248-478-7170 (Monday - Friday).

Refunding Tickets

We understand things come up, or mistakes are made and a refund is necessary. If you need a refund for a movie ticket please contact the location you purchased the tickets for and a manager will be more than happy to assist you.

  • Laurel Park Place (Livonia, MI) – 734.464.7027
  • Mall of Monroe (Monroe, MI) – 734.457.9080
  • Classic State Wayne (Wayne, MI) – 734.326.4602
  • Woodland Mall (Grand Rapids, MI) – 616.777.5201
  • Kennedy Mall (Dubuque, IA) – 563.556.0077
  • The Beacon Cinema (Pittsfield, MA) – 413.358.4780
  • Northtowne Mall (Defiance, OH) – 419.920.8038

For more information regarding refund policies please visit - Theatre Policies

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